Privacy Notice

In this privacy notice we explain how we collect and use your personal data. This privacy notice applies to all personal data we process about you when you use or contact form on our website.

Who we are

We are Toyota Industries Europe AB (TIE), a company organized under the laws of Sweden with its address at Svarvargatan 8, 595 35 Mjölby Sweden, phone no +46 142 860 00. VAT number SE556588353401. TIE is part of the Toyota Industries Corporation Group. For more information, please see our website under 'About us'. TIE is responsible for the collection and use of your personal data described in this privacy notice.


If you have any questions, remarks or complaints in relation to the processing of your data, you can contact us by using this form.

The types of personal data we process

We may collect and process the following categories of personal data when you use or contact form on our website:

  • Name, title,
  • Your contact details and your company name and business location including address, telephone number and your email address.
  • Information about your requests.
  • Our communication with you. When you send us an email on our website, we register your communication with us. When you call us, we may register your questions or complaints in our database.
  • Information you choose to share with us. You may choose to share information with us, for example, fill out a message with your request or inquiries.

 

Cookies and similar technologies

Toyota Industries Europe (TIE) does not use marketing cookies and uses only anonymized Google analytics cookies to track basic website usage and therefore does not use a cookie bar. 

How we collect your data

In the following, we will explain which data we collect, process and use when and for what purpose.

Contact form on the website

When you visit our website, you have the option to contact us if you have any questions about any inquiries. In cases where you fill out such a form, we will process the following personal data:

  • First and last name
  • E-mail address
  • Phone number
  • Job title
  • Information you choose to share.

The legal basis for this processing is based on a legitimate interest.

What are the data used for?

We use your contact details to communicate with you, answer your questions, handle your complaints or give you support.

Disclosing or sharing data with third parties

We disclose or share your personal data with third parties for the following purposes:

  • For the support services we involve
    We use third parties to provide our services, such as IT suppliers. All such third parties will be required to adequately safeguard your personal data and only process it in accordance with our instructions.
  • Third party websites
    Our websites may contain links to third-party websites. If you follow these links, you will exit our websites. This privacy notice does not apply to websites of third parties. TIE cannot accept liability for the use of your personal data by these third parties. Your use of these websites is at your own risk. For more information on how these third parties treat your personal information, please check their privacy policy (if available).

International transfers

TIE strives to only process personal data within EU/EES but to the extent it is necessary we shall ensure that such transfers are either made to a country with adequate level of data protection or that we have transfer mechanism (standard contractual clauses) to protect the transfer.

 

TIE is a global provider of services and transfer outside the EU/EES can be necessary. If your contact with us relates to group companies outside EU/EES we may transfer your data to that company based on standard contractual clauses.

 

TIE uses service provider acting as data processors, for example IT support. Datacenters are located within the EU/EES but to the extent data is transferred outside EU/EEA we have entered into standard contractual clauses.

 

Due to US security legislation, there is a risk that US authorities may access to the personal data transferred to the US despite the fact that we have taken technical and organizational security measures. Due to this, we strive not to transfer personal data to third countries that do not have an adequate level of protection (for example recipients in  the United States who are not covered by “EU-U.S. Data Privacy Framework) unless it is necessary for us.

 

You can contact us by using this form to get more information about or transfer mechanism and a copy of standard contractual clauses.

 

Due to this, we have taken supplementary measures to avoid transferring personal data to third countries that do not have an adequate level of protection unless it is necessary for us. These measures include:

  • Data pseudonymization - IP addresses are overridden with the value 0.0.0.0 so that a single person cannot be identified
  • Removal of identifiable information such as names, email addresses and telephone numbers.  

Security and retention

TIE will take appropriate technical and organizational measures to protect your personal data against loss or unlawful use. Our security measures include:

  • Controls to prevent unauthorised persons from gaining access to processing systems used for the processing or use of personal data (access controls) are implemented and reviewed.
  • Controls to prevent the use of processing systems without authorization (access controls) are implemented and reviewed.
  • Controls to ensure that persons with access to processing systems have access only to the personal data to which they are entitled to have access, that personal data cannot be read, copied, modified or deleted without authorization in connection with processing or use and after storage (access controls) are implemented and, where appropriate, reviewed.
  • Controls to ensure that personal data cannot be read, copied, modified or deleted without authorization in connection with electronic transfer or transmission (transfer control) are implemented for all external communications.
  • Controls to ensure that it is possible to monitor and determine whether and by whom personal data has been entered in processing systems, modified or deleted (input control) are implemented using access controls, secure development and, where possible, vulnerability testing of interfaces.
  • Controls to ensure that, where personal data is to be processed in accordance with instructions, the personal data is processed entirely in accordance with the instructions provided by the principal are implemented through careful monitoring of sub-processors.
  • Controls to ensure that personal data is protected against accidental destruction or loss (availability control) are implemented through a combination of administrative and IT security controls for services and infrastructure.
  • Controls to ensure that data collected for different purposes can be processed separately are implemented through secure development and, where possible, logical and physical separation.

Your personal data will be retained for as long as required for the purposes described in this privacy notice or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.

Your rights

You can request access to update and amend your personal data and you can exercise any other rights you have under applicable data protection laws, including:

  • access,
  • rectification,
  • erasure,
  • restriction,
  • objection
  • data portability
  • automated decision making, including profiling
  • complaints
  • damages

All you must do is send your written request by using this form, and we will contact you. We may ask for a copy of your proof of identity for processing such a request.

Market communications

You may say no to receive marketing communications at any time by following the instructions in the relevant marketing communication or by contacting us via this form.

Complaint with the supervisory authority

Finally, please remember that you, are always entitled to lodge a complaint with the relevant data protection authority in your country, such as Swedish Authority for Privacy Protection in Sweden; imy@imy.se.

You can also contact our us by sending an email to dataprotectionofficer@toyota-industries.eu if you have any questions, remarks, or complaints in relation to this privacy notice.

Notice updates

This privacy notice is effective as of 2025-04-01 and replaces our previous privacy notice. We will keep this privacy notice under review and notify you of any changes by posting the revised notice on our website to take effect as soon as it is posted.